Hospitality Mistakes That Guests Never Forget
Ask someone about the best event they’ve attended, and they’ll probably talk about the people they met, the atmosphere or a special moment they enjoyed. Ask them about the worst one, and the answer is

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Articles tagged with #hospitality
Ask someone about the best event they’ve attended, and they’ll probably talk about the people they met, the atmosphere or a special moment they enjoyed. Ask them about the worst one, and the answer is

There is one moment we never ignore while planning an event. It isn’t the stage reveal. It isn’t the first performance. It isn’t even the opening speech. It’s the moment when the very first guest walk

A few years ago, we had two events on the same weekend. One was a wedding. The other was a company’s annual awards night. Both had hundreds of guests. Both needed careful planning. But from the very f

A few months after one event, we met a client for coffee. We started talking about the evening, and they suddenly smiled. “I still remember the music that played when everyone walked in,” they said. I

After every event, we ask ourselves the same question. “Did our guests enjoy themselves?” Not because we’re looking for compliments. Because that’s how we know whether the planning really worked. An e

Years ago, after one of our events, a client said something that has stayed with me ever since. “Our guests started complimenting the event before they even reached the main venue.” At first, I was su
